Your satisfaction is our number one priority.
If you are not satisfied with your purchase, you can return it to Virgin Grace for a full refund within 30 days of the purchase date.
For Virgin Grace Hyalu Plus: If for any reason you are not happy with our serum, you may return the unused portion to us for a refund or exchange.
For Virgin Grace Hyalu Plus Up Mask: sheet masks are not eligible for return once opened.
To request a return, please e-mail (firstname.lastname@example.org) with your order number and “RETURN” in the subject line. We’ll send you a prepaid return label. US return shipping is free of charge.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
Virgingrace.com can not accept returns for purchases made in retail stores. Purchases made at physical locations must be returned at the store and can not be returned to virgingrace.com.
Unfortunately, we do not accept returns on international orders and shipments.